The first question we had for Joe Moore Painting & Roofing is this: Can a painting and roofing company possibly offer the best in both services? Shouldn’t you contract each job separately?

Joe Moore of Joe Moore Painting & Roofing in Windsor CA answered definitively: “It’s not an unusual combination if you think about it. When people need to re-roof, they’re often ready to re-paint and vice versa, so it’s a great match. Nearly 40 percent of my customers ask for both jobs at the same time. It saves homeowners a lot of hassle, because painters have to be up on the roof, and if they’re not trained right, many of them don’t know how to walk on a roof without damaging it. Because we do both jobs and we know both jobs, we take care of the entire exterior of the house at once—it’s a great service and people love it.”

Over a Quarter Century of Skill and Experience
Joe Moore worked for large roofing companies for more than 20 years, and he ran his own painting business as well. In 1998, he opened Joe Moore Painting & Roofing to meld the two skills together.

However, Joe has kept both skills defined and focused, “My roofers are roofers, and my painters are painters, but we work together. All of my painters know how to protect the roof while they’re painting, and all of my roofers know how to protect the house while they’re roofing. We’ve got a conscientious, talented crew, and we treat them well. My roofing foreman has been with me for more than 20 years, and my painting foreman has been with me for more than 10 years. We know we can trust and rely on each other, and we have a great time … it’s a happy workplace.”

Based in Windsor CA, Joe Moore and his crews at Joe Moore Painting & Roofing work on commercial and residential structures throughout Sonoma County, Marin County, Lake County and Mendocino County, and Joe and his foremen are consistently available on each job. Joe also points out that there’s nothing he asks his crews to do that he can’t do himself, and he regularly pitches in to keep everything running smoothly.

The painting crew at Joe Moore Painting & Roofing also does sheetrock taping and texturing, and Joe’s roofing crew is available 24 hours for emergency roofing repairs.

Joe Moore has seen that the blending of the two skills works well for Joe Moore Painting & Roofing and clients throughout Sonoma County. “I was called out to do an estimate on a house I roofed and painted 15 years ago, and as I was talking to the owner, I was looking at the job,” he says. “The paint was still in great shape. So instead of repainting, I let the owner borrow my power washer to clean it up, and now the house looks like new. That’s such a great feeling, to know that my work lasts and continues to save my customers money 15 years down the line.”

Joe Moore in Sonoma County: A Good Name in the Community
When Joe Moore was a boy, his father told him that his name was his most valuable asset. “You get your name when you come into this world, and it’s all you have going out; treat it well,” he said. The fact that Joe’s name is on his business means a great deal to him, and he takes pride in his work and in supporting his community—specially youth sports. In fact, Joe’s name is on team uniforms all over the Windsor CA area.

Joe laughs when he says, “We’re the roofing and painting contractors for the entire subdivision I live in. Our work has to be perfect so I can hold my head up. People know where to find me!” But Joe becomes serious when he relates his business philosophy. “I treat people the way I want to be treated,” he says. “I’ll see them again, and they’re important to me. So we’ll work as long as it takes to make everything exactly right.”

For instance, Joe relates a story about a paint job with a twist. As Joe’s crew finished the tinted primer coat on a Sonoma County customer’s home, the customer began to think that the primer color actually looked better than the color of the final coat he had originally chosen. No problem. Joe sent the primer to the paint store, the color was mixed, and the paint job was finished. But the paint store didn’t get the color exactly right, as Joe noticed when he came to check on the finished job. The homeowner noticed too, but shrugged and said it was okay. But Joe didn’t rest at that. Instead, he insisted the store remix the paint until the color matched perfectly, then re-applied the final coat even though he didn’t have to. The customer told Joe, “The difference between you and somebody else is that you care.”

Joe Moore Painting & Roofing also offers an uncommon guarantee. Where most painters and roofers in the Sonoma County area ask for partial payment before the job starts, Joe waits until the job is complete. He says, “The customer doesn’t pay us until they’re happy with everything we’ve done. I can’t think of a better satisfaction guarantee than that.”

“So I was just sitting in the front patio last night, enjoying the Sonoma sunset and happened to glance at the roof and side of the house. It occurred to me that both looked as if they were replaced and repainted yesterday, not 5 years ago. I mean, really, the house still looks as magnificent as when Joe and his team did their magic in 2006.

I did extensive research and got quite a few bids before deciding on Joe Moore to replace our cement tile roof with composite. We are SO glad we chose Joe! He shows up when he says he will, he answers his phone or calls back his messages promptly, charges exactly what he says he’ll charge and hires the best crew I’ve ever encountered. And the resulting quality is superb! I have recommended Joe Moore to many others over the years and will continue doing so because I know he won’t disappoint. I won’t even bother getting bids in the future – I’ll just call Joe!”

—Pat M., Rohnert Park CA

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The following are verbatim responses to research phone calls to randomly selected customers:

“He took care of it in a timely manner.” -B.P.

“They did a really good job.” -C.C.E.

“He’s reliable and he does a good job.” -K.E.L.

“They were efficient.” -R.G.

“They were very prompt.” -Anne S.

“He was very prompt and thorough.” -Joanne W.

“He was efficient, friendly, and very knowledgeable.” -Debbie P.

“They got in and did the job. They were nice and clean. He did what he was supposed to do.” -Doro M.

“They were very nice people and they did a good job.” -Linda C.

“I liked the job they did painting my house. I thought they did an excellent job.” -Rebecca T.

“He was very informative.” -Ron C.

“He did everything perfectly. He was always on top of it. I just thought they did a professional job.” -Sandra S.

“Just everything, I thought they were incredible.” -Katie H.

“He’s very professional and thorough. He just does a great job.” -Thomas S.

“Good attention to detail” -James V.

“He’s honest and he does good work. They also get the job done on time.” -Yvonne A.

“He was very responsive to my concerns.” -Mike W.

“They were prompt and quick. They had competitive prices.” -Paul A.

“He was very attentive to my concerns.” -H.I.W.

“He did what he was supposed to do in a timely manner.” -O.T.F.

“The quality” -Arthur G.

“He was very personable. The foreman was very nice. He always came to the job to check things out.” -Cathy V.

“They cleaned up well. They got the job done quickly. They finished the job.” -Doris N.

“They did a very high quality job on the painting.” -Dale A.

“They were reliable, and they got the work done.” -Rhonda R.

“He is very punctual, and he gets right to the point.” -Warner N.

“The customer service is very good, and Joe is very conscientious.” -Ann F.

“They show up and finish the work when they say they would. They do good quality work.” -Chris M.

“They’re efficient, and they take pride in their work.” -Susan S.

“He does good work.” -Phil L.

“He is honest and professional.” -Cece K.

“They take a personal interest in the project, and I got what I wanted from them.” -Mike F.

“The quality work” -Bob H.

“Good price for good quality work” -Steve C.

“He does what he says he will and when he says he will, and the price is fair.” -Kathleen S.

“Joe himself has a wonderful personality, and they were prompt.” -Roslin R.

“The quality of the service” -Ron D.

“He was here when he said he would be, and he did quality work.” -Myrna C.

“Their integrity” -Gloria I.

“He runs a quality company and responds quickly.”
-Dave W.

“I liked that Joe took care of everything.” -Ron S.

“Everything was great.” -Ron K.

“They were meticulous and very detail oriented in handling the equipment. They were also very friendly and accommodating. They were willing to come back and fix anything that was wrong. They took pride in satisfying the customer.” -Sharon T.

“The price was reasonable, and he did a good job.” -Mary B.

“Joe will keep coming back until the customer is satisfied with the work and the final results.” -Maria O.

“They were efficient.” -Mrs. O.

“They were very accommodating.” -Helen S.

“He is trustworthy.” -Paul Q.

“I like doing business with Joe, he’s easy to work with.” -Tracy W.

“Joe is a nice guy.” -Ewin D.