It’s very common for companies in this industry to over-promise and under-deliver with results that don’t last, meaning every dime spent with them was wasted no matter how good their price seemed to be. Also warranties mean very little when it’s questionable how long that company will be around to make good on it, and unfortunately companies come in and out of business in this industry frequently.

That’s why consumers we heard from recommended the Westchester County firm Vulcan Basement Waterproofing in Flushing NY and also serving New Jersey, Pennsylvania, Connecticut, and Delaware with offices in each of those states, and which has a proven track record of results that last, affordable rates, and is a family-owned business since 1959.
 

Vulcan Basement Waterproofing:  Six Decades of Proven Results and Customer Praise

Today, president Matthew Verville runs the Vulcan Basement Waterproofing that his father founded way back in 1959.  So not only did he grow up in this industry, but Vulcan’s crew have years more experience than most other companies too. Matthew shares, "All our crew are well trained, and with some being with us for over 20 years, and our top foreman having been with us for 25 years. There are few companies in this business with the experience that we have."

And according to customers of Vulcan we heard from in our research for this article, that experience means lasting results. Like one named Joan who reported to us, "Vulcan did work for me, put in a French drain. It was very successful. I haven’t had a drop of water in my basement since. So I am pleased to recommend them."  And another named Joe who told us, "About the service I received from Vulcan, I was very pleased with what they did. They work with an army of men who are very efficient and seem to be very dedicated to what they do. It’s been over three years and I haven’t had any problems. I lived in another house and Vulcan had done the work there which was also very well done. I’m very pleased."

Other companies might promise to come back and make good on bad results but that means little if they’re not in business anymore, which is too common in this industry. Unlike those companies, Vulcan not only gives a 10 year warranty in writing, but has almost six decades in business as assurance they’ll be around for many years to come. Consumers recognize this like one we heard from, Misda, who told us "Six years ago Vulcan did a French drain in the lower part of the house that I was selling, and it sold. They have not had any problems. They’re very good, an old company which I love using because they have a better reputation. I used another person before and the water continued seeping through. I have recommended Vulcan a few times and everybody has been happy."

There are too many unscrupulous companies that take advantage of the bad situation consumers are in when they have water problems, often by saying the work can only be done with extensive work from the outside, or that the house is about to cave in unless you spend big, or you have to also do mold removal or everyone will get sick. In contrast to those companies, Vulcan is known for doing an honest assessment first and then recommending only what’s really needed, not more. Owner Matthew Verville explains, "The basement is like a patient and we’re like a doctor. We examine the entire area first, find where the water is getting in, find out what kind of results you’re looking to accomplish, and then come up with the solution that makes sense for you."

Company president Matthew Verville is a married family man with young children who works a lot of hours for Vulcan but when he can find the time he enjoys golf, tennis, and studying American history. But his favorite off-hours activity is making time for his kids.  Friends who know him say he is considerate, tolerant, and compassionate, while customers of Vulcan describe Matthew as dedicated and trustworthy. He grew up in the business but joined it formally after graduating college, training, then running the company in 1988.  After all these years, what keeps him so motivated to keep the good local reputation of the company and its position as one of the acknowledged industry leaders?  He tells us, "Property owners often start out as very stressed from their water problems, and we’re able to make them happy. And by giving them new, dry living space they can use and enjoy every day, we’re adding value to their home, saving the integrity of the structure, and preventing the loss of stored items that are either valuable or precious to them.  It’s a rewarding feeling both for me and our crews."

In an industry with so many here-today, gone-tomorrow companies, and ones that take advantage of you, Vulcan Basement Waterproofing was a welcome find as a family-run business with a record of success since 1959, a reputation for honesty, lasting results, affordability and a ten-year warranty, all of which has led to a legion of former customers praising them with high recommendations to family and friends. In the words of one customer named Madeleine who reported to us, "We are very pleased with the Vulcan system we have. It keeps the basement dry. We don’t have any smells. We don’t have any mold. So it’s really an excellent system.  And I recommend it, for sure."

"I just want to thank you for a job well done. I have been battling water problems for 34 years.I was hopeful that the system would work but the feeling you get when you go down your basement and there is NO water seeping through the ground, well I was ecstatic. These past few weeks with Hurricane Irene and the 3 days of rain were proof that the system works. I want to thank you so much. It is so hard to believe that my water problem is over. Thank you, thank you again."

—Stella


---


"Thanks to them, I no longer have water in the basement. In fact, I can now use the basement without fear of water damaging my belongings."

—Ruth P.


---

"The crew did a very good job. They worked well together and obviously knew exactly what was expected of them… Everything is finished and looks very nice and better yet, IT WORKS GREAT!"

—Pat W.

---

"The estimator was very knowledgeable, answered all my questions and knew exactly what I needed. The crew did an excellent job, ran like a well-oiled machine and were in and out in five hours… INCREDIBLE. The job turned out much better than I expected and I will absolutely recommend to anyone."

—Joseph C.

---

"In the twenty years we have lived here we have never had a dry basement. You have performed a miracle and my wife and I are very grateful for your excellent work. I am very happy that I chose Vulcan."

—The Rev. Fr. Robert R.


---

"I am very satisfied with the design and neat work done. The crew sent was very polite and professional. They explained in great detail about the job they performed very well. Kudos for having such a talented and professional crew."

—Martin

---

"These guys worked quickly and did not take a break until everything was completed to my liking. I am very happy with the work and would recommend to anyone."

—Mike A.

---

 "I was referred to them by one of my neighbors who was very happy with them. The technicians were very pleasant and informative. It was obvious they knew what they were doing. The system is working excellent. I have already recommend them to several other people. I would tell a potential customer to give them a call because they do excellent work."

—Greg P.

---

"Our current waterproofing was done nearly 17 years ago by Vulcan. The original installation was fast and wonderful. The original pump is still working. We recently finished a part of the basement and we wanted to install a back-up battery operated pump. Since we were doing this job and since the original pump was nearly 17 years, we decided to replace the original pump at the same time as installing the back up pump. The work was done within a few days of contacting Vulcan and the whole job took about 1 hour only. The work was done very neatly and the workers were very considerate and conscientious. It is wonderful to be able to contact a business that did great work 17 years ago and still find them just as good."

—Dan A.

---

"The representative who first came was a lovely gentleman. He explained everything so thoroughly. Being a senior citizen, I loved that he explained things in a way I really understood.  The employees who came were absolutely lovely, too. They worked and worked until they got it done. They were extremely polite and courteous toward me."

—Zabelle C.

---

"I had no problems from the day they first came out to come look at the situation, to the day they came out and did the work. They cleaned up everything afterwards and the new system works perfectly. I haven’t had a drop of water since they installed it."

—James V.

---

"Came on time and did an estimate. They were very neat and on time, considering it was a messy job. We have never had a problem with them. I have already recommended them to others."

—Regina G.

---

"The crew, led by Derek, arrived exactly on time, did a beautiful job efficiently and quickly and left the basement cleaner than they found it. I had some questions, which were answered thoughtfully, politely and patiently. I have never encountered such professionalism coupled with such courtesy in any work crew I have dealt with as a homeowner. This crew turned a disruptive, upsetting situation into a breeze."

—David L.

---